People desirous of availing a Bharatgas Mini (5 kg cylinder) can dial the toll free number 1800224344 (same for all cities) and order a new connection or a refill cylinder.
For a new 5 kg connection customers will be charged Rs. 1000/- plus applicable taxes for the cylinder and Rs. 250/- plus applicable taxes for regulator in addition to the cost of LPG which will be as per non domestic rates applicable in the market. The connection / refill cylinder will be delivered to the residence of the customer within 2 hours of the order booked at a minimal charge of Rs 25/- for this value added service. This service has been launched in the cities of Delhi, Bangalore, Hyderabad & Ahmedabad today. It will be available in Mumbai and Pune in the first week of March and extended to other cities in a phased manner.
Orders can be booked on the toll free number 24 X 7. Deliveries for orders will be made from 9 am to 9 pm. Orders beyond 9 pm will be delivered the next day after 9 am.
The call centre on receiving the order will pass on the order to the concerned franchise that in turn will make the delivery within the specified two hours to the customer’s residence.
Once the call centre receives delivery confirmation they will re-confirm the delivery with the customer and close the call.
Sale of 5 kg LPG cylinders at market price with minimal documentation had commenced from Retail Outlets (Petrol Stations effective 5th October ‘2013 in select cities and in Delhi from 21st Jan 2014.
The scheme has been successfully catering to the emerging segment of new consumers like IT professionals, BPO employees, students etc.
BPCL has also announced the return option for the 5 kg cylinder connection incase a customer moves out of the city. This option is presently not available with any other oil marketing company.